Frequently Asked Questions
Everything you need to know about shopping with Character.
What is the standard shipping timeframe?
We process and ship orders within 1-2 business days. Standard delivery typically takes 3-5 business days within the continental US, while international shipping may take 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.
Are your materials sustainably sourced?
Character is committed to ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester, and we audit our manufacturing partners annually for fair labor practices.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment plans through Klarna and Afterpay.
Can I modify or cancel my order after it's placed?
To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.